Corporate Responsibility overview

Operating sustainably and responsibly is integral to our business model and strategy.

  • We take a SPECIALIST approach to everything we do – we ensure we understand our stakeholders’ requirements and use our creativity, skill and expertise to fulfil them with honesty and integrity
  • We take a PERSONAL approach to everything we do – we treat everyone with respect and take accountability for our actions
  • We take a FLEXIBLE approach to everything we do – we ensure that we work collaboratively with our colleagues, customers and other stakeholders to achieve shared positive outcomes

What we achieved in 2018

In 2018, we successfully delivered on a number of initiatives across the business aimed at improving our relationships with key stakeholders and achieving strong results, including:

  • Customers – consistently high consumer net promoter score: +63
  • Employees – OSB was certified as one of the 100 Best Companies to Work for by The Sunday Times and OSBIndia as a Great Place to Work
  • Communities – donated over £260,000 to community and charitable causes

Focused on our customers

Find out about how at OneSavings Bank we ensure we meet our responsibilities to our customers

Focused on our community

Find out how at OneSavings Bank we work within our community