Our commitment:
We will retain, recruit and train the best talent, enabling all employees to maximise their ambition and seek to embed a diverse, inclusive and equitable culture the Group is proud of. We will deliver appropriate ongoing internal communications to drive enthusiasm and proactively support the ESG agenda and help the Group achieve its Purpose and Vision.
The skills, expertise and commitment of our colleagues have always been fundamental to the achievement of the Group’s strategic goals.
We invest in training, development and employee engagement activities in order to ensure that the Group provides a compelling and attractive employee proposition both for our existing employees and for candidates considering joining the Group.
1,068 new vacancies filled
340
UK Employees
400
India Employees
Total employees
22%
Increase from the year 2022
2,459
Employees at the end of 2023
During 2023, our Talent Acquisition teams filled 1,068 employed vacancies, which resulted in the Group welcoming almost 340 new UK colleagues and over 400 new employees in India, with 160 roles filled by internal candidates and the remainder working their notice periods prior to joining us. The Group had 2,459 employees at the end of 2023, a 22% increase from the previous year.
The People Development team, based in both the UK and India, concentrates on providing learning and development opportunities for all employees, using a mix of internal and externally sourced content, delivered through a range of media, including workshop and digital formats.
Internal workshops
1,370
By People Development team
Average training hours
4,750
Per month
1,370 separate internal workshops were delivered by the People Development team and the recorded number of training hours averaged almost 4,750 hours per month, significantly exceeding the amount of internal training delivered during the previous year and representing over 10 workshop training hours per UK employee and over 50 hours per OSB India employee.
The Group has a genuine desire to retain, support and develop its employees. Over 175 UK employees were promoted to a more senior grade, along with 120 employees within OSB India.
We believe in rewarding our employees fairly and transparently, enabling them to share in the success of the business. We also offer many benefits to our employees, read more about our benefits package.
There is a wide engagement at OSB Group with employees; our Workforce Advisory Forum (OurVoice) meets regularly and employee representatives from the UK and OSB India exchange regularly with Non-Executive Directors and Group Executive Committee members, bringing their ideas or concerns and sharing feedback.
2023 Best companies survey
60th place
On the Top 100 list of large companies
Best companies to work for survey
86.4%
of UK employees submit responses
Glassdoor’s 2024 Best Places to Work list
30th place
With a 4.4 rating based on reviews submitted
In November 2023, it was confirmed that the Group achieved 60th place in the 2023 Best Companies survey on the Top 100 list of large companies (between 200 and 1,999 people), as well as 10th place on the financial services sector list.
The 2024 Best Companies to Work For survey was undertaken in December 2023 and saw an impressive 86.4% of UK employees submit responses. Our overall 2024 survey result was 0.3% higher than the previous year and saw the Group retain an overall ‘2 Star’ rating, with Best Companies defining this as an outstanding level of employee engagement.
The Group additionally achieved 30th place on Glassdoor’s 2024 Best Places to Work list in the UK with a 4.4 rating based on reviews submitted by current and former UK employees.
OSB India participated in a separate employee engagement survey in December, run by the Great Place to Work Institute. It was officially certified as a ‘Great Place to Work’ for the seventh consecutive year, reflecting the strong brand and culture that exists throughout our teams in Bangalore and Hyderabad.
We also recognise the benefits that diversity brings to the business and we actively promote and encourage a culture and environment that values and celebrates our differences.
We are certified Disability Confident Employer (Level Two) and we are proud to offer employment to employees who are registered as disabled.
Our 2024 Gender Pay Gap Reports for OSB and CCFS can be found below and for both OSB and CCFS, the gaps relate to the structure of our workforce and reflect the fact that we have more men than women in senior roles and more female employees undertaking clerical roles. We continue to make progress across the Group and we are committed to reducing these gaps further.
OSB Group Gender Pay Gap Report
OSB Group Gender Pay Gap Report
OSB Group Gender Pay Gap Report
OSB Group Gender Pay Gap Report
OSB Group Gender Pay Gap Report
OSB Gender Pay Gap Report
CCFS Gender Pay Gap Report
OSB Gender Pay Gap Report
CCFS Gender Pay Gap Report
OSB Gender Pay Gap Report
CCFS Gender Pay Gap Report
As a signatory of HM Treasury’s Women in Finance Charter, we committed that by the end of 2023, 33% of senior management positions within the UK would be undertaken by female employees. We achieved our target by the end of the year, in line with our published commitment and noting that there were periods during 2023 when 33% was exceeded. Enhancing gender diversity will remain an area of ongoing focus, through a renewed Women in Finance Charter commitment of 40% of UK senior management positions to be undertaken by female employees by the end of 2026.
At the end of 2023, around 56% of our UK workforce was female as were 47% of employees who joined during the year. In OSB India, females constituted just over 40% of all employees, with around 45% of starters being female. In addition, 27% of our Group Executive Committee were female.
Read more detail about our Employees.